Experiencing a technical issue with your eFloat product? See links below for troubleshooting guides that will resolve most issues. 

Identification Guide

First, view the Humanscale eFloat Identification Guide to identify your eFloat model by hand switch type.

Troubleshooting Guides

After identifying your model, view the Basic Troubleshooting Guide for your model. These steps will resolve most technical issues with your eFloat product.

Additional Support

If you still experience the issue after all steps are taken, contact Humanscale Support and provide the following information:

  • Humanscale Order / PO Number
  • Issue Details:
    • Detailed description of the issue
    • Photos/video of the issue
    • Troubleshooting steps performed, including error codes, if applicable
  • Ship-to address (for shipment of replacement parts, if necessary)