If you are experiencing technical problems with your M/Connect, view the guide below for troubleshooting steps that will resolve most issues:

M/Connect Basic Troubleshooting Guide

If you still experience an issue after all troubleshooting steps are taken, please contact Humanscale Support and select:

  • Request Type: Product Issue
  • Product Issue Reason: Product Troubleshooting. 

Include the following information in your request: 

  • Humanscale Order/PO Number
  • Issue Details:
    • Detailed description of the issue
    • Document with the result of each step entered in the "Result" column
    • Ship-to address (for shipment of replacement parts, if necessary)