If you are experiencing technical problems with your M/Connect, view the guide below for troubleshooting steps that will resolve most issues:
M/Connect Basic Troubleshooting Guide
If you still experience an issue after all troubleshooting steps are taken, please contact Humanscale Support and select:
- Request Type: Product Issue
- Product Issue Reason: Product Troubleshooting.
Include the following information in your request:
- Humanscale Order/PO Number
- Issue Details:
- Detailed description of the issue
- Document with the result of each step entered in the "Result" column
- Ship-to address (for shipment of replacement parts, if necessary)