If you are experiencing technical problems with your M/Connect, view the guide below for troubleshooting steps that will resolve most issues:
If you still experience an issue after all troubleshooting steps are taken, please contact Humanscale Support and select:
- Request Type: Product Issue
- Product Issue Reason: Product Troubleshooting.
Include the following information in your request:
- Humanscale Order/PO Number
- Issue Details:
- Detailed description of the issue
- Document with the result of each step entered in the "Result" column
- Clear, close-up photograph of the upstream port (with cables removed) (M/Connect 1 & 2 only)
- Photographs of any visible damage to the dock or upstream cable