If you are experiencing technical issues with your eFloat, please view the resources below.

eFloat Identification Guide

First, view the Humanscale eFloat Identification Guide to identify your eFloat model by handswitch type and access the corresponding troubleshooting guides for a list of steps that will resolve most technical issues. 


Troubleshooting Guides

If you have already identified your eFloat Model, view the corresponding Basic Troubleshooting Guides. The steps outlined will resolve most technical issues with your eFloat product. 

Additional Technical Support

If you still experience an issue after all troubleshooting steps are taken, please contact Humanscale Support and select the following:

  • Request Type: Product Issue
  • Product Issue Reason: Product Troubleshooting

Include the following information in your request: 

  • Humanscale Order/PO Number
  • Issue Details:
    • Detailed description of the issue
    • Photos/video of the issue 
    • Troubleshooting steps performed, including error codes (if applicable)  
    • Ship-to address (for shipment of replacement parts, if necessary)