Please see below information on requesting support on a delivery issue resulting in missing packages, external damage, or damaged/missing contents.


For support on a damaged or defective item currently in use, please refer to the Product Issues article in the Product Support section.


External Damage

If you receive a shipment with damage to external packaging upon delivery (resulting in damage to contents), please take the following actions within the time frame noted in the Humanscale Terms and Conditions:

  • Note damage at time of delivery to carrier on freight bill, including as much detail as possible. 
    Please also note external damage in cases in which potential damage to contents may have occurred but may not yet have been identified.
  • Contact Humanscale Support and select the following: 
    • Request Type: Delivery Issue
    • Delivery Issue Reason: External Damage
Include the following information in your request:
  • Photo of the Damaged Packaging
  • Humanscale Order Number/PO Number
  • Ship to Address 

After receipt of the support ticket, we will promptly review it and follow up with you if we require any further details or updates. 


Delivery Shortage/Missing Packages

If you receive a shipment with missing packages (whole boxes or pallets) within a shipment upon delivery, please take the following actions within the time frame noted in the Humanscale Terms and Conditions:

  • Note shortage at time of delivery to carrier on freight bill.
  • Contact Humanscale Support and select the following: 
    • Request Type: Delivery Issue
    • Delivery Issue Reason: Delivery Shortage
Include the following information in your request:
  • Humanscale Order/PO Number
  • Details of Missing Items 
  • Ship to Address 

After receipt of the support ticket, we will promptly review it and follow up with you if we require any further details or updates. 


Damaged/Missing Contents

If you receive a shipment with internal damage to package contents, or missing complete items within package, not visible at time of delivery, please take the following actions within the time frame noted in the Humanscale Terms and Conditions:

  • Contact Humanscale Support and select the following: 
    • Request Type: Delivery Issue
    • Delivery Issue Reason: Concealed Damage/Loss
    Include the following information in your request:
    • Photo of the Damaged Product (if applicable)
    • Humanscale Order Number/PO Number
    • Ship to Address 

After receipt of the support ticket, we will promptly review it and follow up with you if we require any further details or updates.