If you require support for a product issue such as a damaged item, start by reviewing the Humanscale Terms and Conditions to ensure your product issue is covered under warranty. 

 

For support on issues with newly received product, please refer to the Delivery Issues article in the Order Support section. 

 

If eligible, create a new Support Ticket and select Request Type: Product Issue. Include the following items in your request:

  • Details of Damage/Defect 
  • Photo of the Product 
  • Humanscale Order Number/PO Number 
  • Ship to Address 

 

After receipt of the support ticket, we will promptly review it and follow up with you if we require any further details or updates. 

 

Troubleshooting Guides: We offer Troubleshooting Guides for select products, which may assist you in resolving technical issues without requiring additional support. Please view the following articles for more information.