Troubleshooting Guides

We offer troubleshooting guides for select products, which resolve most technical issues:


Additional Support

If you need additional support with a product issue—such as a damaged or defective item—start by reviewing the Humanscale Terms and Conditions to confirm whether your item is covered under warranty. 


Note: For issues related to recently delivered items, please view the Delivery Support article for more information.


If eligible, simply create a Support Ticket and select Request Type: Product Issue. To help us assist you as quickly as possible, please include:

  • Detailed description of the issue, including any troubleshooting steps taken and error codes displayed
  • Photos/videos of the serial number, issue, and error codes
  • Model name/number affected
  • Humanscale Order Number, PO number, or Serial Number (seating)
  • Ship-to address (in case a replacement is needed)


Once we receive your request, our team will review it promptly and reach out if any additional information is needed—we’re here to help.